Shipping Policy
Shipping Policy
Thank you for shopping with Vella house collection. We want to make sure you know exactly what to expect when it comes to shipping your order.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
We ship to Canada and internationally. Estimated delivery times are as follows:
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–21 business days
Please note that these are estimates and delivery times may vary due to customs processing, carrier delays, or high-demand periods.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status at any time.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@rushway.com and we will do our best to help resolve the issue.