Refund & Returns Policy

Refund & Returns Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for items that are unused and in their original condition and packaging. To initiate a return, please email us at support@rushway.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Items that have been used or damaged after delivery
• Items returned more than 30 days after delivery
• Gift cards

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@rushway.com with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original order and place a new one.

Questions?

Reach out to us at support@rushway.com — we’re always happy to help.